Customer Service Officer

  • Contract
  • Sydney

Website Quay Appointments

Nepean NSW
Customer Service Officer
$30ph + Super.
Up to 6 Month Contract

Our client operates a large Shared Service Centre, delivering vocational education and training Annually, the network trains over 500,000 students in campus, workplace, online, or distance education methods of education. They are looking for motivated and reliable problem-solvers to assist them in the delivery of their operational services during their peak activity period.

Benefits:

  • Work for one of the largest Government education departments
  • Close to Transport

Responsibilities:

  • Generating applications for enrolments and applying fee waivers.
  • Assist with general enquiries and information requests from internal customers on matters relating course inquiries.
  • Consult with the team and supervisor when dealing with complex enquiries, issues or requests, and escalating as necessary.
  • Provide efficient data processing and record management services to facilitate accurate transaction processing
  • Manage high volume calls via inbound and outbound channels.

To be successful in this role you must have:

  • Ability to problem solve, think critically about work tasks, and seek clarification when unsure.
  • Be able to work collaboratively as part of a team and show commitment to completing assigned work activities whilst meeting KPIS.
  • Be willing to develop and apply new skills and look for opportunities for further efficiencies in current processes.
  • Demonstrated experience working with SAP, CRM and EBS or willing to learn.
  • Ability to navigate your way through multiple systems.

How to Apply
Click apply and your application will be reviewed by Sophia Marzolini, Recruitment Consultant for Questions please email smarzolini@quayappointments.com.au

*Please submit your resume as a word document*

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