Customer Service Officer

Government Contract
Long contract
 
Our Government client is looking for an experienced Customer Service Officer to join a busy fast paced team. They are looking for motivated and reliable problem-solvers to assist them in the delivery of their operational services during their peak activity period.
 
Duties and responsibilities:

• Provide high level customer service, over the phone, or in writing.
• Assist the team to achieve outcomes
• Problem solving
• Excellent time management skills and able to manage conflicting tasks to meet deadline.
• Carryout general administrative functions such as data entry, scanning, indexing, searching of databases, opening and distribution of mail.
• Maintain records
• Contribute to Revenue Management Group operations and perform other duties as directed.

 
Required:

• Collaborative approach
• Previous experience working in a call centre or similar environment
• Intermediate to Advanced Excel skills
• Experience working with CRMs
• Full working rights in Australia
• Well-developed problem-solving skills in a fast paced / high pressure environment
• Understanding of public service and Government.