Customer Service Officer

Website Quay Appointments

  • 3–6-month contract available, with opportunity to extend
  • Fantastic opportunity to work for a reputable government organisation
  • Hybrid working style Parramatta/Work From Home

 About Our Client
Join a large government organisation located in Parramatta and have an important front line role within a central business unit. Our client is looking for motivated customer service representatives to interpret customer queries and deliver excellent service.
Your New Role
As a Customer Service Representative, you will have the opportunity to:

  • Provide a high-level quality of customer service daily as a first point of customer contact
  • Resolve general enquiries relating to services provided by the organisation in an efficient and accurate manner
  • Escalate enquiries or requests if complex in nature to your team leader where necessary
  • Input customer data accurately and efficiently 

What will help you succeed
To be successful for this position you should:

  • Experience within a contact centre or customer service role essential
  • Effective listening, written and verbal communication skills
  • Proficiency using Microsoft Office Suite, including Microsoft Teams and Outlook
  • Ability to work in a fast-paced environment
  • Previous experience in a government organisation advantageous, but not essential

How to Apply
Click apply and your application will be reviewed by Natisha Abela, Candidate Care Consultant. For questions, please email
Our client has a mandatory COVID vaccination policy for all employees the successful applicant for this position will be required to be double vaccinated.

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