Call and Contact Centre Officer

Website Quay Appointments

Sydney, CBD 
Call and Contact Centre Operator
$30 per hour
Up to 6 month Contract 

About the company

Have the opportunity to work with one of the largest vocational education and training providers in Australia. You will be joining a well established Government organisation located in Sydney, close to Central station. Offering a supportive culture and close knit team environment, this company has an excellent reputation with potential for professional growth.

About the opportunity

  • Gain experience with large systems and software’s
  • Work for a Large Government Department  
  • Close to trains and buses
  • Stable Role likely to extend contract based on performance

Duties

  • Provide professional support and service to all customers face to face, over the phone or via email
  • Dealing with Customers face to face, over the phone or via email.
  • Providing course details to students
  • Transferring calls to relevant departments to the Customers request
  • Communicate progress and resolutions of issues to Customers
  • Generating applications to enrolments and applying fee waivers
  • Passing contact details to relevant teaching sections on behalf of students for follow ups in relation to their courses
  • Passionate about delivering exceptional customer service at all times
  • Emailing relevant documents i.e COE, withdrawals, refund forms

 
Experience Required

  • Exemplary customer service experience
  • Excellent communication skills, both verbal and written
  • Understanding on how to liaise with customers from diverse cultural backgrounds
  • A valid working with children’s check (paid clearance) or must be happy to obtain one


How to Apply
Click apply and your application will be reviewed by Sophia Marzolini, Recruitment Consultant
smarzolini@quayappointments.com.au Please submit your CV in word document format.

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