We believe that we are only as good as our last placement. If our level of recruitment service fails, then we lose valued customers. This is why Quay Appointments are fully Quality Accredited under ISO 9001.
We have developed and maintained a strong reputation stemming from our high level customer service and candidate care, our precise professional capability and our capacity to understand and meet the needs of our clients.
By having a broad range of operating systems and procedures in place, we ensure that we can maintain the high level of service delivery our clients have come to expect.
- Fully endorsed under ISO 9001.
- Adherence to our quality manual is audited internally and externally.
- We regularly survey our client’s candidates and temporary workers to get feedback on our services to ensure that services remain relevant.
- We follow up on the performance of each worker by phone enquiry and written surveys.
- Survey the quality of our Account Management team
- Every aspect of the business is managed by KPI’S and our quarterly management review process monitors service delivery against preset KPI’S.
- Every aspect of our business is supported by work instructions and our Intranet provides step by step reference for each task.