Privacy Statement

Our commitment to maintaining your privacy

At Quay Appointments, protecting the privacy and confidentiality of our staff, candidates and customers personal information is very important to us. Equally, obtaining and maintaining their trust is fundamental to the way we do business.

What your personal information is

Personal information is any information about you. It may range from the very sensitive to the everyday (e.g. name, address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible job placements. Personal information includes sensitive information.

What sensitive information is

Sensitive is information or opinion about your:
Racial or ethnic origin; or Political opinion; or Membership of a political association or religious beliefs, affiliations or philosophical beliefs; or Membership of a professional or trade association or membership of a trade union; or Sexual preferences or practices; or Criminal record; or Health or disability (at any time).

Sensitive information can, in most cases, only be disclosed with your consent. We do not actively seek to collect such sensitive information unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the National Privacy principles.

Who will be collecting your personal and sensitive information

Your personal and sensitive information might be collected by Quay Appointments Pty Ltd for its own use and may require access to your personal and sensitive information in connection with your work placements.

Interstate job placement
Quay Appointments are Members of Global Staffing Services Group.
Should you request assistance in finding interstate job placement, Global Staffing Services Group might require access to your personal information and sensitive information. In connection with your interstate work placement.

How your information will be collected

How we collect your personal information Generally, the type of personal information we collect about you is the information included in your application or resume, for example, your name, mailing address, telephone number, e-mail address, career history, details of any competency tests or other information relating to your career.

Where practical we collect your personal information directly from you, when you fill out and submit one of our registration forms or any other information in connection with your application to us for registration and you attend an interview with one of our staff members. We may collect personal information about you when you deal with us by telephone, letter, fax, e-mail, or visit our web site.

On-line applications

On-line application is a free and optional service that does not require registration.

You may choose to send and store via our web site, or e-mail your personal information to Quay Appointments. The mandatory information, in addition to any additional information you include as part of your application (resume, cover letter, etc) is submitted to us for the purpose of helping you to find employment. Information that you submit may be shared with potential employers for the purposes of evaluating fit between applicants and employees.

This information gathered at this point is stored in our database for retrieval and use by Quay Appointments staff only for the purpose for which it is intended. By submitting your personal information in this way, you acknowledged and accept our privacy collection statement.

Respecting Your Internet Privacy
Your privacy is important to Quay Appointments.

Quay Appointments wants you to feel confident using our web site. In order to gain your confidence Quay Appointments' Web site Privacy Statement has been included on line so as to provide you with a clear indication of how Quay Appointments complies with privacy legislation.

If you visit an area of the Quay Appointments Web site to which you are not required to log on in order to read, browse or download information, Quay Appointment's systems may record the date and time of your visit, the pages visited and any information down loaded. Quay Appointment's systems will not record any information that would identify you personally without your consent.

The information gathered cannot be directly matched to an individual and is only used for administration and statistical purposes such as error logging. It can only tell us about how you used the web site. This information can help us determine what areas of our web site are most beneficial to our visitors. No attempt is made by Quay Appointments to identify users or they're browsing activities.

Any personal information that you submit to Quay Appointments through the Web site will only be used for the following purposes:

• Candidate Information submitted and obtained from a Candidate and other sources in connection with applications for employment;
• Candidate information submitted and obtained from a Contractor and other sources in connection with applications for contracting projects/assignments.
• Work Quality Evaluation Assessments
• Information about incidents in the workplace;
• Employee Records (Personal Information pertaining to Internal and External staff - as defined)
• Information submitted and obtained in relation to absences from work due to leave, illness or other causes;
• Information obtained to assist in managing client and business relationships.

If you complete an on line registration form on an Quay Appointments Web site, the information that you enter into the form will only be collected if you actually submit the form (by post, in person or via e-mail or the Internet).

Quay Appointments may also use the information collected to notify you about changes to our Web sites, and to inform you of services, opportunities and special events that Quay Appointments believes that you'll find valuable.

With your Consent

Other than as outlined above, we will endeavour to provide you with notice (which may occur via your nominated e-mail or telephone) when we wish to provide personal information about you to third parties, and provide you with the opportunity to chose not to share that information

By visiting this site you are agreeing with and consenting to the practices described in this Privacy Statement. Should you not agree with this Privacy Statement you should cease using the Web site immediately.

This Privacy Statement may be updated from time to time as the Web site and its content develops and matures. We encourage you to check this Privacy Statement regularly.

Changes to our Privacy Policy

If at any time our policy changes, the updated details will always be available here on our web site for your perusal. updated 12th June 2002

Personal and sensitive information will also be collected when:

• we receive any reference about you;
• we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
• we receive the results of any competency or medical test;
• we receive performance feedback (whether positive or negative);
• we receive any complaint from or about you in the workplace;
• we receive any information about a workplace accident in which you are involved;
• we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved;
• And or you provide us with any additional information about you
• Any insurance claim or proposal that requires disclosure of your personal or sensitive information. eg our insurers and Workers Compensation body;
• our contractors and suppliers - e.g. our I.T. contractors and database designers

Personal and sensitive information may be disclosed to ...

We may use and disclose your personal information for the purposes it was collected, (primary purpose) or for a related or ancillary purpose such as providing you with one of our services., this disclosure will only occur in the following circumstances:

• other members of Quay Appointments Pty Ltd
• potential and actual employers and clients of Quay Appointments Pty Ltd who may wish to engage your services as a contractor or temporary
• your actual or possible job placement;
• referees;
• Assisting in your career performance or management
• Payment for job completed on a casual assignment
• Follow up with you to offer you job or ascertain your availability for job
• Your performance appraisals
• Our assessment of your ongoing performance and prospects;
• Any test or assessment (including medical tests and assessments) that you might be required to undergo;
• Our identification of your training needs;
• Any workplace rehabilitation;
• Our management of any complaint, investigation or inquiry in which you are involved;
• Any insurance claim or proposal that requires disclosure of your personal or sensitive information. eg our insurers and Workers Compensation body;
• our contractors and suppliers - e.g. our I.T. Contractors and database designers

We will advise you of our intentions and gain consent before we refer your personal information to our clients for possible job opportunities

Where required by Law

In certain circumstances we may be required by law to disclose your personal information, for example, where disclosure is ordered by a Court, or subpoenaed in relation to third party litigation. We also reserve the right to choose to disclose your information to law enforcement agencies in circumstances described in the National Privacy Principles and other applicable laws and regulations, including for the purpose of investigating alleged contraventions of the law.

If you do not give us the information we seek

If you do not give us the information we seek:

• we may be limited in our ability to locate suitable job for you;
• we may be limited in our ability to place you in job

How secure is your information?

We continually review these arrangements to ensure we are doing all that is reasonable to protect your information.

Security of your personal information Your personal information may be stored in hardcopy or electronically. We have security procedures in place to protect your personal information.

For example, Your personal information may be stored in our in secured premises located in the Sydney CBD office and Parramatta Branch. Hardcopy and or in computerised databases,

We attempt to keep our server secure and free from unauthorised access and use, by enforcing physical security at the premises in which the server is located, and by using industry standard technological measures to prevent unauthorised remote access to the server. Access to your Personal information is limited to staff. Our security methods require a log in, and password to gain access.

All staff is bound by a confidentiality agreement regarding company and customer information.

Visitors to our premises are always accompanied by a member of staff for the duration of their visit.

We use secure methods to destroy or re-identify personal information

When you advise us that you are no longer looking for work opportunities , we will identify your hard copy record and destroy your personal information after a period of not more than twelve months. We engage a supplier to security shred all personal information. Or unless a requirement by law such as retained for tax /wages information. Or as soon as the law permits and provided we no longer need that information.

Unless you advise us otherwise your resume and personal details will be kept on the database for future employment opportunities.

Security of your personal information.

Unfortunately, no server on the Internet or any data transmission over the Internet can be guaranteed to be 100% secure. Despite our best efforts to keep our server and transmissions to and from our server secure, we are unable to absolutely guarantee security and there will always be a risk of unauthorised access to your information. Although we will take all reasonable steps to keep secure any information that we hold about you from misuse, loss-unauthorised access, modification and disclosure.

We can not guarantee that it is totally protected from hackers or misuse. We will not be held responsible for events arising from unauthorised access to such information.

Time Sheets

When submitting a time sheet either via fax and or e-mail. The information is directed to our payroll division where it is only used for the intended purpose, a copy of the time sheet is sent to the client organisation with an invoice to be used for the identification and the purpose for which you have provide it.

How to contact us: If you wish to contact us about your personal or sensitive information you should contact

Angela Shaw E.G. PRIVACY CO-ORDINATOR
Tel: 02 9251 7339
Email: quay@quayappointments.com.au
Fax: 02 9251 7332

During normal office hours which are 8am to 6pm about you by written request. A request for access to the personal information we hold about you or in relation to an inquiry about privacy should be sent to: the above coordinator

• We will deal with your request to provide information within a reasonable time.
• We may seek payment for our costs of supplying you with this information.

Keeping your personal information up-to-date

Subject to some exceptions which are set out in the National Privacy Principles (Principle 6 - Access and Correction), you have a right to gain access to the personal information we hold about you. If you wish to exercise your rights of access and correction you should contact our privacy coordinator whose details are shown above. You will need to verify your identity.

If your personal information changes please contact us and we will endeavour to update and correct the information We may also contact you from time to time to check the information is still correct. If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date

In some cases we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.

You should also anticipate that it may take a little time to process your application for access as there may be need to retrieve information from storage and for review information in order to determine which information may be provided

Private policy

By reading this privacy / collection statement, you consent to us collecting, maintaining, using and disclosing personal information, about you and provided by you or by another person in accordance with this Privacy collection statement and our privacy policy.

All information sought and collected is required for our business purposes. You understand and accept each of the statements in this collection statement and voluntary consent to;

• Personal and sensitive information about me being collected by you as indicated above
• Personal and sensitive information about me being used as indicated above
• Personal and sensitive information about me being disclosed as indicated above

Our commitment to our clients maintaining your privacy

Our Privacy Statement has been created because we value our clients and recognise their right to keep information private. This statement discloses what information we gather from our visitors and why the information is gathered.

Collecting information on site visitors

We collect information on our client visitors. This data is always used as a tool. We utilise this information to improve and enhance our services. And by monitoring and feedback.

Where practical we collect information directly from you. We may collect personal information about your company and is stored on our database, when you deal with us by telephone, letter, fax, e-mail , web site or a visit to one of your offices.

A thank you evaluation letter requesting information about our services. Please note that the information provided by you is not disclosed to any of our agents and that we utilise this information to improve and enhance our services.

Company information may be disclosed to ...

We may use and disclose your personal information for the purposes it was collected, (primary purpose) or for a related or ancillary purpose such as providing you with one of our services.

To facilitate our efficient use of your information, and to provide you with the best recruitment and contracting services and/or opportunities, it may sometimes be necessary for Quay Appointments to disclose your information to third parties.

However, this disclosure will only occur in the following circumstances:

• other members and employee's of Quay Appointments Pty Ltd
• Information that you submit may be shared with potential employees for the purposes of evaluating fit between applicants and employers.
• referees to obtain eg trade references
• Any workplace rehabilitation;
• Payment for job completed on a casual assignment or permanent placement
• Our management of any complaint, investigation or inquiry in which you are involved